PRIVACY POLICY — NewSouth Renovations LLC

Last Updated: [April 22, 2026]

This Privacy Policy explains how NewSouth Renovations LLC (“Company,” “we,” “us,” “our”) collects, uses, shares, and protects personal information when you access our website, request estimates, schedule services, communicate with us, or use our renovation and insurance claim-related services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

A. Information You Provide Directly

We may collect:

• Full name, phone number, email address

• Property address and project location

• Project details, descriptions, preferences, and budgets

• Photos, videos, and documents (including damage or insurance-related materials)

• Messages, emails, call notes, and communication history

• Billing and invoice information (payment processing handled by third parties)

B. Information Collected Automatically

We may automatically collect:

• IP address and approximate location

• device type, browser type, and operating system

• website usage data (pages viewed, time spent, clicks)

• cookies, pixels, and tracking technologies

• referral sources and navigation patterns

2. HOW WE USE INFORMATION

We use collected information to:

• provide estimates and renovation services

• manage scheduling and project execution

• communicate with customers

• process payments and invoices

• improve website performance and user experience

• prevent fraud and ensure security

• comply with legal and regulatory obligations

• support marketing and advertising (where permitted by law)

3. SHARING OF INFORMATION

We may share personal information with:

• subcontractors and field teams (for project completion)

• service providers (hosting, CRM, analytics, payment processors)

• insurance companies, adjusters, or representatives (when applicable to claims)

• legal, accounting, or professional advisors

• government authorities when required by law

• successors in case of business sale or restructuring

        We do not sell personal information.

4. INSURANCE CLAIMS DATA

If you provide information related to an insurance claim:

• we may use it to prepare estimates and documentation

• we may communicate with insurers or adjusters when necessary

• we may store claim-related records for project execution and compliance

We are not an insurance provider and do not control insurance decisions, approvals, or payouts.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies for:

• website functionality

• analytics and performance tracking

• marketing and advertising optimization

You may disable cookies in your browser settings, but some features may not function properly.

6. DATA RETENTION

We retain personal data only as long as necessary for:

• service delivery and project management

• legal, tax, and accounting obligations

• dispute resolution and recordkeeping

7. DATA SECURITY

We use reasonable administrative, technical, and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

8. YOUR RIGHTS & CHOICES

You may request:

• access to your personal information

• correction of inaccurate data

• deletion of certain data (subject to legal requirements)

9. CHILDREN’S PRIVACY (18+)

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Updates will be posted with a new “Last Updated” date. Continued use of our services means acceptance of the updated version.

11. CONTACT INFORMATION

NewSouth Renovations LLC
Charlotte, North Carolina, USA
Email: info@newsouthrenovations.com
Phone: +1 980 899 2455